/ Support At Home

Support at Home

Whether you’ve just received your Support at Home package or you’re helping a loved one, our team will guide you through your options so you can stay safe, comfortable and independent at home.

Starting aged care can feel overwhelming – but you don’t have to figure it out on your own.

We’re always happy to have a friendly chat and answer your questions, no matter where you are on your aged care journey. With M&I Home Care, you’ll have a caring, supportive team by your side to help you understand and get the most from the Australian Government’s new Support at Home program.
Have a question ? Get in touch with us today or continue reading to learn more.
Call 1300 911 139

Why Victorians Choose M&I Home Care

Here's what makes our in-home care a trusted choice for families:

  • We Keep Things Simple: Aged care rules and funding can be confusing. We translate the jargon into clear steps and stay by your side from your first call onwards.
  • Dedicated Care Manager: You’ll have a consistent contact at M&I Homecare – a Care Manager who gets to know you, coordinates your services and helps adjust your plan as your needs change.
  • Care Built Around You: Your care plan is personalised to your needs, whether that’s a little help with housework, regular nursing visits or a mix of both.
  • Transparent Costs & No Hidden Surprises: We explain fees, co-contributions and budgets upfront, so you can feel confident about how your funding is being used.
  • Experienced, Local Team: Our qualified staff provide professional, respectful care with a friendly, familiar face.

Choosing the right provider is one of the most important decisions you’ll make under the Support at Home program.

At M&I Homecare, everything we do is centred around you – your goals, your routine and your peace of mind.

Understanding Your Support at Home Package

Support at Home is the Australian Government’s new in-home aged care program, starting on 1 November 2025.
It is designed to make it easier to get the right help at home, with:
  • 8 funding levels so support can better match your needs
  • Improved access to clinical care, allied health and rehabilitation.
  • Clearer assessments and reviews, so your services can be adjusted as your needs change.
  • Specific funding for equipment and home modifications, to keep you safe and independent at home.
Support at Home replaces previous programs including Home Care Packages (HCP) and Short-Term Restorative Care (STRC). If you were already receiving a Home Care Package, you’ll transition to Support at Home and keep a comparable funding level, with the opportunity to be re-assessed if your needs increase.
Who is eligible?
  • Australians aged 65 and over
  • Aboriginal and Torres Strait Islander people aged 50+
  • Australians aged 50+ who are homeless or at risk of homelessness

WHO IS SUPPORT AT HOME FOR?

From 1 November 2025, everyone approved for home support will be part of the new Support at Home program. What this means for you depends on when you were first approved for government-funded care.
Existing Home Care Package Clients
Clients Approved Before the Program Begins
New Applicants to Aged Care
If you were approved on or before 12 September 2024, your protected by “no worse off” rules – you won’t pay more than your previous arrangements, but you may pay less!
If you were approved after 12 September 2024 but before 1 November 2025, you will move across to Support at Home under the new contribution rules, which are based on your pension or income status.
If you were approved for Support at Home on or after 1 November 2025 you start directly under the new system, with clear budgets and straightforward fee settings.
  • M&I Home Care will guide you through:
  • What your funding covers
  • Which services best support your independence
  • How to structure your services to maximise value each quarter
You’ll always remain in control of your care choices, with our team there to support and advise you along the way.

How to get started with M&I Home Care

Step 1

Register & Assessment
Start by registering with My Aged Care (online or via phone). You’ll be booked in for an assessment to work out your eligibility and funding level under Support at Home. If you’d like help at any point, M&I Homecare can talk you through what to expect and help you prepare for your assessment.

Step 2

Create Your Personalised Care Plan
Together, we’ll create a care plan that fits your goals, your routine and your health needs. From personal care to nursing support, you can choose the mix of services that feels right for you, based on assessed care needs.

Step 3

Ongoing Reviews & Support

Once you're set up you'll have your very own dedicated case manager to check in regularly, coordinate services and update your care plan if your needs change. With M&I Home Care you'll always feel supported.
admin@mihomecare.com.au
1 Corfu Avenue Tarneit Melbourne 3029 AU
Mon - Fri: 9 am - 5 pm
Copyright © 2020. All rights reserved. M&I Home Care Pty Ltd.